Consulate of Honduras [New York, USA]

POSITIVE ASPECTS (Based on Favorable Reviews)

• Appreciation for Individual Staff Members: Some employees are described as extremely helpful, patient, and solution-oriented. Users who interact with them often describe their experience as “excellent,” “fast,” and “professional.”
• Appointment System: Users who manage to secure an appointment and complete their process successfully describe it as efficient and well organized, a major improvement compared to the previous “walk-in number” system.
• Successful Completion of Procedures: Despite difficulties, many users report that they ultimately received their required documents (passport, visa, ID card).
• Support During Difficult Situations: Some reviews state that, in emergencies or special humanitarian cases (lost documents, urgent travel), staff can be flexible and helpful.

NEGATIVE ASPECTS (From the Most Common Complaints)

• Communication Issues (Biggest Problem):
  • Phone Response: The most frequent complaint is that the consulate never answers the phone or lines remain constantly busy.
  • Lack of Email Response: Many users report no replies or extremely delayed responses.
• Appointment System Problems:
  • Difficulty Getting an Appointment: Users report the system often appears unavailable and securing a slot may take weeks or months.
  • Rejection at the Door: Visitors who arrive without an appointment — even with urgent needs — are turned away.
• Waiting Times & Organization:
  • Inside the Consulate: Even those with an appointment often wait hours. Users mention crowded and uncomfortable waiting rooms.
  • Long Processing Times: Renewals and other documents may take much longer than expected (sometimes months), with no tracking system available.
• Inconsistent Staff Attitude:
  • Rude or Impatient Behavior: Some employees (particularly security and reception) are described as harsh, impatient, and unhelpful.
  • Inconsistent Information: Different staff members may provide contradictory instructions.
• Website Issues & Lack of Information:
  • Users complain that information on the website is outdated or incomplete, causing incomplete documentation and rejected applications.

WHAT TO DO? (Action Guide for Citizens)